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 Great service at Danbury

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Skytiger
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Sunny

Sunny


Cabin : Exec 050
Location : Wiltshire
Posts : 1743
Join date : 2012-01-22

Great service at Danbury Empty
PostSubject: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 12:18 pm

I can't find the thread about Danbury achieving ISO 9001 but I just wanted to say that customer needs and satisfaction are very definitely well embedded.

I went back to Yate this morning with a small niggle and despite it being an impromptu and unannounced visit, they set about resolving the issue with great gusto, while I waited in comfort with a swiftly made mug of tea. The fault was quickly identified, the offending part swapped out and replaced and I set back on my way with smiles all round.

So many thanks to all involved. Fantastic service.
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Skytiger

Skytiger


Cabin : Exec 008
Location : Central Scotland
Posts : 1792
Join date : 2010-09-04

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 5:15 pm


What was wrong Question
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Sunny

Sunny


Cabin : Exec 050
Location : Wiltshire
Posts : 1743
Join date : 2012-01-22

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 5:27 pm

Skytiger wrote:

What was wrong Question
Duff split charge relay, resulting in flat leisure battery over the w/e. To their credit, very quickly sorted out.
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Skytiger

Skytiger


Cabin : Exec 008
Location : Central Scotland
Posts : 1792
Join date : 2010-09-04

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 5:33 pm


Just wondering, glad you got it sorted
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irishman

irishman


Cabin : Exec 003
Location : Hove, East Sussex
Posts : 1089
Join date : 2010-04-11

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 5:34 pm

Nice one.
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Sunny

Sunny


Cabin : Exec 050
Location : Wiltshire
Posts : 1743
Join date : 2012-01-22

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon May 28, 2012 5:37 pm

Must admit, it is handy being only 20minutes away from them. (edit - 30 minutes in the Brazi Wink )
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jj123vw

jj123vw


Cabin : Business
Location : Bristol
Posts : 1545
Join date : 2009-09-30

Great service at Danbury Empty
PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyTue May 29, 2012 3:11 pm

Thanks for the nice comments LL . I'll pass them onto the workshop staff Very Happy
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http://www.danburymotorcaravans.com
belgiumbay

belgiumbay


Cabin : Club
Location : Currently Korea (used to be belgium)
Posts : 315
Join date : 2009-10-11

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyFri Jun 15, 2012 5:44 am

Must say we have always found Jason and the guys at Danbury great - even when we were in Belgium they spent loads of time with no profit for them talking me through any technical stuff so that either I or our belgium garage new exactly what was what



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jj123vw

jj123vw


Cabin : Business
Location : Bristol
Posts : 1545
Join date : 2009-09-30

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptySat Jun 16, 2012 7:12 pm

Thanks for the kind words belgiumbay Very Happy It means a lot to all the staff.
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Tallulah

Tallulah


Cabin : Flight 011
Location : South Somerset, UK
Posts : 5101
Join date : 2011-06-05

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyWed Aug 01, 2012 10:51 pm

Tallulah went to Yate for a service today and once again Matt and the boys in the workshop went above and beyond.

Just wanted to pass on our thanks - Tallulah is a very happy girl and purred all the way home on the M4 Cool

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                                                      Former owners of the amazing Tallulah (2011 to 2021)
Proud winners of Spikes Trophy, 2016.
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jj123vw

jj123vw


Cabin : Business
Location : Bristol
Posts : 1545
Join date : 2009-09-30

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PostSubject: Re: Great service at Danbury   Great service at Danbury EmptyMon Aug 06, 2012 8:53 am

Thanks Tallulah.... Ill pass your lovely comment onto everyone in the service department Very Happy
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PostSubject: Re: Great service at Danbury   Great service at Danbury Empty

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