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 Great service at Danbury

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Sunny

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Cabin : Exec 050
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PostSubject: Great service at Danbury   Mon May 28, 2012 12:18 pm

I can't find the thread about Danbury achieving ISO 9001 but I just wanted to say that customer needs and satisfaction are very definitely well embedded.

I went back to Yate this morning with a small niggle and despite it being an impromptu and unannounced visit, they set about resolving the issue with great gusto, while I waited in comfort with a swiftly made mug of tea. The fault was quickly identified, the offending part swapped out and replaced and I set back on my way with smiles all round.

So many thanks to all involved. Fantastic service.
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Skytiger

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PostSubject: Re: Great service at Danbury   Mon May 28, 2012 5:15 pm


What was wrong Question
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Sunny

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PostSubject: Re: Great service at Danbury   Mon May 28, 2012 5:27 pm

@Skytiger wrote:

What was wrong Question
Duff split charge relay, resulting in flat leisure battery over the w/e. To their credit, very quickly sorted out.
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Skytiger

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PostSubject: Re: Great service at Danbury   Mon May 28, 2012 5:33 pm


Just wondering, glad you got it sorted
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irishman

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PostSubject: Re: Great service at Danbury   Mon May 28, 2012 5:34 pm

Nice one.
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Sunny

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PostSubject: Re: Great service at Danbury   Mon May 28, 2012 5:37 pm

Must admit, it is handy being only 20minutes away from them. (edit - 30 minutes in the Brazi Wink )
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jj123vw

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PostSubject: Re: Great service at Danbury   Tue May 29, 2012 3:11 pm

Thanks for the nice comments LL . I'll pass them onto the workshop staff Very Happy
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belgiumbay

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PostSubject: Re: Great service at Danbury   Fri Jun 15, 2012 5:44 am

Must say we have always found Jason and the guys at Danbury great - even when we were in Belgium they spent loads of time with no profit for them talking me through any technical stuff so that either I or our belgium garage new exactly what was what



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jj123vw

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PostSubject: Re: Great service at Danbury   Sat Jun 16, 2012 7:12 pm

Thanks for the kind words belgiumbay Very Happy It means a lot to all the staff.
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Tallulah

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PostSubject: Re: Great service at Danbury   Wed Aug 01, 2012 10:51 pm

Tallulah went to Yate for a service today and once again Matt and the boys in the workshop went above and beyond.

Just wanted to pass on our thanks - Tallulah is a very happy girl and purred all the way home on the M4 Cool

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jj123vw

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PostSubject: Re: Great service at Danbury   Mon Aug 06, 2012 8:53 am

Thanks Tallulah.... Ill pass your lovely comment onto everyone in the service department Very Happy
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