Login issue affecting some members with BT IP addresses
Cabin : Flight 001 Location : Brighton, East Sussex U.K. Posts : 14135 Join date : 2009-09-27
Subject: Login issue affecting some members with BT IP addresses Fri Aug 12, 2016 9:41 pm
I'm aware that a couple of members have been unable to login recently. As they attempt to do so, a 'suspicious activity' window opens and despite filling in the necessary fields, that's about as far as they can get.
I've investigated and the common factor is BT. An explanation as to why this is happening can be found in the following text I've copied from the Forumotion Admin site:
Why This is occurring: once or twice a year we get an update of a black list and some Email addresses, Ip addresses common usernames are on that list. when added to our systems it will then ban them names ip's or Emails We also have a Ip addresses blocker on our system that will pick up any member that has a lot of IP addresses and if it changes lots of times in a day / week / month it then Flags up on our servers and will keep a eye on that account and if it keeps going on it will ban the IP address. This is called a Blacklist we then go in and remove you / your members from that list.
We apologize for the any delay and the inconvenience caused to you and your members.
I have asked that the 2 members who have told me of this issue, be removed from this blacklist asap.
If anyone else is having problems please contact me via email@example.com - thanks.
________________________________________________________________________________ Max SportsKombi - The Bay Racer @brazilianvwbay